Click 'Get Started' or 'Sign Up', then choose email or phone registration. Complete verification and you can sign in immediately.
How do I sign in without a password?
MyEventsAI supports passwordless sign-in using passkeys, email verification links, and phone-based verification depending on your account setup.
How do I add a passkey?
Go to Profile → Security → Passkeys and choose Add Passkey. Follow your device prompt (Face ID, Touch ID, Windows Hello, or security key).
Can I delete my account?
Yes, you can request account deletion in your account settings. Please note that this action is irreversible and will remove all your events and data.
Creating & Managing Events
How does the AI event creation work?
Our AI analyzes your event details and generates compelling descriptions, suggested titles, and optimal settings. Simply provide basic information about your event, and the AI will do the rest.
Can I edit my event after publishing?
Yes, you can edit most event details after publishing, except for the event date and basic information. Changes are reflected immediately for attendees.
How do I cancel an event?
Go to your event dashboard, click 'Manage Event', and select 'Cancel Event'. You'll need to provide a reason and handle any refunds for paid events.
Can I have multiple organizers for one event?
Currently, each event has one primary organizer. However, you can add team members to help manage the event through the dashboard.
How do I duplicate an existing event?
From your event dashboard, click 'Duplicate Event'. This creates a copy with all settings preserved, which you can then modify for your new event.
Registration & Tickets
How do attendees register for events?
Attendees can browse events, click 'Register', and complete the registration form. For paid events, they'll be directed to payment processing.
Can I offer early bird pricing?
Yes! Set up tiered pricing in your event settings with different prices and date ranges. The system automatically applies the correct pricing.
How do refunds work?
Refund policies are set by the event organizer. Attendees can request refunds through their ticket dashboard, and organizers can process them manually.
Can I limit the number of registrations?
Yes, you can set a maximum capacity for your event. The system will automatically stop accepting registrations once the limit is reached.
How do QR code check-ins work?
Each ticket has a unique QR code. At the event, use our mobile app or check-in station to scan codes. The system instantly marks attendees as checked in.
Payments & Billing
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and other popular payment methods through our secure payment processor.
When do I get paid for paid events?
Payments are processed immediately, but funds are typically available in your account 2-7 business days after the event, depending on your payout method.
Are there fees for using MyEventsAI?
We charge a small processing fee for paid events (typically 2.9% + $0.30 per transaction). Free events have no fees. Check our pricing page for details.
Can I issue refunds?
Yes, you can process refunds through your organizer dashboard. Refunds are processed within 5-10 business days, depending on the payment method.
Healthcare Compliance
What is HCP compliance?
HCP (Healthcare Professional) compliance ensures medical events follow regulations like the Sunshine Act, track CME credits, and maintain proper documentation.
How do I set up HCP compliance for my event?
Enable HCP mode when creating your event. You'll need to configure CME credits, therapeutic areas, and compliance settings in the event setup.
What is NPI verification?
NPI (National Provider Identifier) is a unique 10-digit number for healthcare providers. We verify NPIs against official databases to ensure attendee authenticity.
How does Transfer of Value reporting work?
For compliant events, we automatically track and report any transfers of value (meals, travel, etc.) to healthcare professionals, helping you meet Sunshine Act requirements.
Can I generate compliance reports?
Yes, organizers can generate detailed compliance reports including attendee lists, CME credits issued, and Transfer of Value summaries from the event dashboard.
Technical & Troubleshooting
Why can't I access my dashboard?
Make sure you're logged in with the correct account. If you continue having issues, try clearing your browser cache or contact support.
How do I install MyEventsAI as an app?
On Chrome/Edge desktop, use the browser's Install App option. On iPhone/iPad Safari, use Share → Add to Home Screen. On Safari for Mac, use Share → Add to Dock.
My event isn't showing up in search results.
Ensure your event is published and not set to draft. It may take a few minutes for new events to appear in search results.
How do I export attendee data?
Go to your event dashboard, click 'Attendees', then 'Export'. You can export in CSV, Excel, or PDF formats.
Can I integrate with other tools?
Yes! We offer APIs and integrations with popular tools like Salesforce, Mailchimp, and Zapier. Check our integrations page for details.
How do I contact support?
Use the contact form in our help center, or email support@myeventsai.com. We typically respond within 24 hours.
Didn't find what you need?
Our support team is here to help with any questions or issues you might have.
